Our T’s & C’s

General

Please read these Terms and Conditions carefully before using Cycle Transfer with Bicycology as your preferred bicycle transport partner.
By accessing or using the service you agree to be bound by these terms and conditions. If you disagree with any part of the terms and conditions then you may not access the services.

Cycle Transfer with Bicycology will not be liable for any action, damage, claim, theft, cost or expense that may arise directly or indirectly as a consequence of any act and/or omission on the part of the Cycle Transfer with Bicycology its employees and/or agents (including negligence and gross negligence, except to the extent impermissible in terms of the Consumer Protection Act).

In addition to what is set out above Cycle Transfer with Bicycology will not be liable for any claim and/or damages sustained as a consequence of any act or failure which is beyond the reasonable control of the Cycle Transfer with Bicycology, which shall include but not be limited to, war, strike, riot, crime, or an event described as an act of God such as storms, flooding, earthquake, etc.

Cancellation Policy

All cancellations received within a period of more than 14 days before the date of the specific race for which the booking was made, will be entitled to a full refund (less 10% handling / administration fee).

No refund will be made on any cancellations received within a period of less than 14 days before the date of the specific race for which the booking was made.

Any of the above mentioned rules will apply should an event be cancelled by the race organisers.

If the event should be postponed by the event and / race organizers, your bicycle transport will then be carried over to the next specific event.
Cycle Transfer with Bicycology may cancel the transportation of bicycles to the event up to 15 days before the date of the specific event and / or race. 100% will be refunded to you the customer without any liability cost to and Cycle Transfer with Bicycology.

Insurance Policy

While Cycle Transfer with Bicycology carries comprehensive and liability cover, it is the sole responsibility of our valued customer/client to obtain sufficient insurance cover for your bicycle(s) while in the custody of Cycle Transfer with Bicycology.

Cycle Transfer with Bicycology is not involved in any way with providing insurance coverage for customer bicycles.

It is important to understand that our comprehensive and liability cover does not mean your bicycle(s) are fully insured. Comprehensive cover always has risks and limitations as stipulated by insurance underwriters.

Regarding “total liability insurance cover” in the context of goods transport in South Africa: This typically refers to Carrier’s Legal Liability insurance. This type of insurance covers the transporter’s legal liability for loss or damage to goods they are carrying, but it is distinct from Goods in Transit (GIT) insurance, which directly covers the goods themselves (as the property of the owner) against various perils. Many transporters mistakenly believe Carrier’s Legal Liability provides “all risks” cover; it absolutely does not.

Personal information (POPIA Act)

Through the act of booking a bike for transportation with Cycle Transfer with Bicycology , either via EFT or via credit card, the cyclist gives express permission for Cycle Transfer with Bicycology to make use of the personal information obtained in order to contact the cyclist with regards to future races and/or promotions offered by Cycle Transfer with Bicycology.

The cyclist also gives express permission for Cycle Transfer with Bicycology to make use of the cyclists’ personal information in order to further future business opportunities and database interests.

IMPORTANT NOTES:
A Whats App group will be created +- 2/3 weeks prior to the event where all information and updates will be communicated.
To collect your bike, you MUST present your unique card with bike nr that you will receive when dropping off your bike.