Terms and Conditions

By using our Cycle Transfer service, you agree to the following terms and conditions:

1. Service Description

The Cycle Transfer service allows customers to transfer their cycles from one location to another, within designated service areas. The service includes the safe handling, transportation, and delivery of cycles to the requested destination.

2. Eligibility

• The Cycle Transfer service is available to all customers who meet the requirements as outlined in the booking process.
• The customer is responsible for providing accurate details regarding the cycle, including make, model, and any special handling requirements.
•  

3. Booking and Confirmation

• All bookings must be made through our official booking system (online or via customer service).
• A confirmation email or message will be sent to the customer once the transfer is booked.
• Customers must ensure that the cycle is ready for transfer at the agreed-upon time and location.
•  

4. Cancellation and Rescheduling

• Cancellations must be made at least 24 hours in advance of the scheduled transfer to receive a full refund.
• Any cancellations made less than 24 hours before the scheduled transfer may incur a cancellation fee of [percentage or fixed amount].
• Transfers can be rescheduled up to 12 hours before the scheduled pick-up time without incurring additional charges.
•  

5. Cycle Preparation

• Customers are responsible for ensuring that the cycle is in a transport-ready condition, properly secured, and free of any personal items.
• The cycle should be in good working condition. If the cycle requires disassembly or special handling (e.g., removal of wheels), it is the customer’s responsibility to notify us prior to booking.
•  

6. Pricing and Payment

• The pricing for Cycle Transfer services will be determined based on the distance, type of cycle, and any special handling requirements.
• All payments must be made in full prior to the transfer being processed.
• Payments can be made via [list payment methods].
•  

7. Liability and Insurance

• While every care will be taken to ensure the cycle is transported safely, we are not liable for damage caused during the transfer unless it is proven to be due to negligence on our part.
• Customers are encouraged to ensure their cycle is adequately insured for the transfer. We are not responsible for lost or damaged items left on the cycle during transport.
•  

8. Delivery and Receipt

• The cycle will be delivered to the specified location, and the customer is responsible for inspecting the cycle upon delivery.
• If the cycle is damaged during transit, the customer must notify us immediately. We will work to resolve the issue according to our claims process.
•  

9. Force Majeure

We are not responsible for any delays, cancellations, or failure to deliver caused by unforeseen circumstances, including but not limited to natural disasters, accidents, traffic disruptions, or strikes.

10. Changes to Terms

We reserve the right to modify these terms and conditions at any time. Any changes will be communicated to the customer through our website or other communication channels.

11. Governing Law

These terms and conditions shall be governed by and construed in accordance with the laws of South Africa, and any disputes shall be resolved in the courts of Pretoria.

12. Contact Information

For any queries or assistance, please contact us at:
065 955 7987
info@cycletransfer.co.za

By using our Cycle Transfer service, you acknowledge that you have read, understood, and agree to these terms and conditions.