Terms and Conditions

GENERAL

The Cycle Transfer Co confirms that the utmost care will be exercised during the loading, transportation, and unloading of your bicycle to and from events. Since we at The Cycle Transfer Co are cyclists ourselves, we know how precious your bicycle is to you, and it will be handled with the utmost care, as if our own. The Cycle Transfer Co has Goods-In-Transit Insurance, so while your bicycle is being transported by us, your Bicycle will be covered by our insurance in case of damage during the Transport. In this Insurance, we also have cover under the SASRIA incidents. It is however suggested that you do have your own insurance as well just in case something happens and our insurance does not cover the incident.

COLLECTING/DROPPING OFF BICYCLES

When dropping off your Bicycle, it is important to hand your Bicycle over to the Cycle Transfer Co employee and not to any other 3rd party. Should a third party be involved, then the Cycle Transfer Co will not be involved in any argument or discussion should the Bicycle be scratched or damaged and the owner of the Bicycle will take sole responsibility for such misfortunes. At the Cycle Transfer Co we realize the value and costs associated with bicycles, and we guarantee that we will take care of your Bicycle as if it were our own. Should there be any speedometers, Heart Rate Monitors or any other clip on fixtures to your bicycle, it should be removed from your bicycle prior to hand-over. If not, these fixtures will be left in their clipped on positions as our policy is to not tamper, dismantle or change anything on your bicycle. Should we feel that there might be a possibility that the fixture might come loose and get lost, we will remove it from its fixture, bag it and cable tie the bag to your bicycle, however this increases the risk of getting lost or falling off and at the Cycle Transfer Co we shall not be liable for any such loss.

OWNERSHIP

Ownership of the Bicycle always stays with the cyclist/client/customer, and is never transferred to the Cycle Transfer Co during handing over or transportation of the Bicycle or to any other party. The Cycle Transfer Co retains ownership though over all material used in order to transport the Bicycle, such as the Trailer/Van’s, strapping material, identification tags, etc.

CANCELLATION POLICY

Cancellations received within a period of more than 30 days before the date of the specific event for which the booking was made, will be entitled to a 50% (half of the cost) refund of the booking price paid for that specific event unless the client can find a full replacement for the space booked with the Cycle Transfer Co. Any cancellation received within a period of less than 30 days before the date of the specific race for which the booking was made, will not be entitled to any refund unless the client can find a full replacement for the space booked with the Cycle Transfer Co. All bookings will only be confirmed once full payment is received. If possible, the Cycle Transfer Co will assist in getting a replacement booking, but this cannot be guaranteed.

PERSONAL INFORMATION

Through booking a Bicycle for transportation with the Cycle Transfer Co, either via EFT or via credit card or any other payment method, the cyclist gives express permission for The Cycle Transfer Co to make use of the personal information obtained in order to contact the cyclist with regards to future races and/or promotions offered by the Cycle Transfer Co. Through booking a Bicycle for transportation with the Cycle Transfer Co, either via EFT or via credit card or any other payment method, the cyclist also gives express permission for the Cycle Transfer Co to make use of the cyclists’ personal information in order to further future business opportunities and database interests.